GP
Gilmour P
1 reviews | Active since May 2014
24 Nov 2015, 10:37
Telkom Delayed Service
On the 19th of November I made a call to log a fault at our residence. The internet was down. I was told not to worry as they were working on the lines in our area. On the 21st of November it has not been corrected so I made another call to log a complaint. I was told that within 48 hours I will be contacted. Nothing has happened and I keep calling to find out what is going on but the Customer Care line just keeps telling me they are working on it.<br> <br> I need a technician to help me, not for them to try work it out. I do not know where to turn from here on out?<br> <br> ***
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Telkom's replyOfficial
24 Nov 2015, 10:48Hello Gilmour89,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, your preferred contact number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170928
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, your preferred contact number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170928
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply24 Nov 2015, 10:48
Official
Hello Gilmour89,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, your preferred contact number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170928
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, your preferred contact number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170928
Regards
Narriman
Telkom Social Media Team
Best regards,