Telkom - Delayed Response

After applying for change over from prepaid to post paid package, Telkom takes ages to initiate process, then when eventually done they charge for line installation which i already have! An agent responds to my report on Hello Peter telling me that an agent will contact me soon regarding my complaint. To date nobody has contacted me, not even a message to update me on the progress of my query. On the approach of the due date of my account I had to pay the full amount including the unwarranted line installation fee (+-R590). Thanks Telkom for NO correspondence in this regard! My next call to Telkom would probably be to cancel the service completely. No wonder so many people don't have landlines anymore!