Telkom delayed in fixing my Internet at Home..agai

I was visited at my premises to upgrade my telephone and interent contract by Telkom and approved the upgrade, however since that request over a week ago my internet has stopped working. Telkom made no effort in rectifying my problem so i decided to contact Telkoms helpline on 10210 on Sunday 25/01/2015 (9 days later) and they indicated that someone will attend to it on the same day. Since then (additional 3 days - Total 12 days) i have had no progress on this and i am paying for a service that i cannot use. In addition, this is not the first time this has happened where my internet doesnt work for prolonged periods - yet Telkom doesnt delay their deductions from my bank account at the end of the month, nor do they charge me only ofr when their services work!!! Absolutely Pathethic!