Telkom delayed

Unhappy with the contract. Sales pitch included no fine details. Logged a call a week ago, no response received. Contacted the 3rd party Sell direct who are unable to provide options; Telkom contact center is delayed, holding on for nearly 30min, each time I speak to someone it's the wrong department and they cannot transfer me to the correct department.

Contract *** is nearly 2 months old. I would like to downgrade. No one has been helpful thus far.

If no response received from Telkom, I will be forced to go to the ombudsman.

S Lakay ***