Telkom - delay in upgrade contract. Poor service

Good day.

I would like to complain about seriously bad service from Telkom

On 17 October 2022 I have renewed my contract (upgrade) to a Iphone 13. After 3 weeks of no communication from Telkom I called in to find out what the delay is. I was told that there is a stock problem and that I must try again on Black Friday.

On 25 November I got a random call from a delivery service to ask where my office is as they have a delivery from Telkom. I was not notified in advance and was not in the office as well. I called the following week as my SIM card was stopped during the weekend of 26 November. I got it re-instated again as I didn’t receive my phone with me SIM card.

I was then told them my order was cancelled as I wasn’t available to receive the delivery. I got a rating request on my mail and scored a very bad rating.

On 5 December I got a call from Telkom apologising for the bad service and confirmed that I will receive my phone in the week of 12 December. On 15 December I still haven’t received anything and called Telkom to follow up. After 19minutes on the call, the agent only told me that my order was cancelled. AGAIN! Because they could get the address. Again, no communication to let me know of any delivery.

I called today to re-apply and again was told no stock. This is absolutely ridiculous and such bad service from Telkom.

I don’t have time to go to a store to apply for a phone and that is why I use the call in option to upgrade my contract. I can’t belief that there is no stock, but there is at stores. Why can’t you get stock from Istore or any other place.

I am pretty sure Telkom can make some kind of plan to get me a new iPhone 13 before end to of this week?