telkom delay

Dear Telkom,<br> <br> Follow up on ***<br> I have requested a MOVE of a landline ORDER *** linked to the number *** that has been scheduled for Monday 12-10-2015 between 07.30-12.00. Please note that the I the account holder wont be in but my roommates will be as i am in Vosloorus at the moment. The landline was opened on behalf of for my friend/roomamte Saffiera Breidel who was staying with me at the old and the new address. This is the request number from Afrihost ***A.Telkom Order:*** I received an SMS to say that i must provide a copy of my id or certified copy of my id .Please note that i have lost my ID and in the process of getting a new one i have called to Telkom to be verified and to confirm the landline move Urgently advise as to what needs to happen next does this mean the installation will not be done because of not having an id whereby all information has been checked and verified and all the bills have been paid. Please note that on the 12th between 07.30 and 12.30 somebody will be in the flat to open for the installation to be done as this is a normal working day for us. Siphokazi Nciza on *** or Saffiera Breidel ***