Telkom De*****ing Us

I took out a contract with Telkom at the beginning of February 2026, I explicitly told the sales agent that I get paid on the 26th of each month therefore I would the best date for Telkom to debit my account is the last day of the month, however I was surprised to get a message telling me that I will be debited on the 25th of February, then I went to the store wherein I took in the contract and asked what's going on they said they will try and resolve the matter however it was already too late because I already liable to pay a R200 penalty fee, then again I couldn't understand why I would pay the penalty fee wherein the error was on their side, fast forward the issue was resolved I was credited the penalty fees on my account.

Now came month end of April 2026, the debit order didn't go off and my account had the correct amount they are supposed to debit so I thought let me give them a benefit of the doubt meaning I'm will to pay the extra R200 for the penalty they will impose, to my surprise same thing happened in May funds were available on the 30 of May but they never deducted, I had to call their billing department they told me that the account they could see from their side that should be debited is Capitec and I asked the lady who was assisting me who gave them that account because when I took out the contract I gave them my FNB account number, they couldn't tell me so I thought let me go back to the lady who initiated this contract for me in the first place and the lady couldn't give me answers the only thing she told me was that I should go to FNB maybe there something wrong and top of that she was very rude to me her name is Britney she is at Telkom Mimosa Mall in Bloemfontein. So now my question is who is going to pay these penalties whereas the error is on their side, yesterday I ended up saying to the lady it seems like this is being done deliberately because Telkom wants to charge these penalties.