TELKOM DEFECTIVE SMARTVOICE 100 HANDSET

Telkom Technical support non existent. Communication is ignored They advised that Technical support on copper based telephone lines had been unilateral cancelled. The only alternative offered was 1 year contractual relational hewith Smartvoice 100 handset including financial rental obligation. The handset was defective in sound quality and cut off of person called or own voice communication from day 1 Complaint lodged and ignored by Technical support. Months of delay with no improvement to defective communication quality. Eventually Telkom authorised Courier to collct handset and dispatch to Telkom supplier Dlink in Melrose Johannesburg. It was returned after extended delay with no improvement to sound quality, No technician was instructed to attend to defective sound communication ..Under Telkom Managment it was returned to D link Metrose and after extended time returned with no improvment to sound quality No rental refund ever crefited by Telkom in spite of repeated written requst from Pensioner Telkom Customer. Formal complaint lodged with "Tel;kom and ignmored by Telkom Billing under Telkom Complaint no. ***1 Customer since 1987 Account no. ***