Telkom defaulting on Internet Service

I also have intermitting internet service. My internet is regularly down for about half a day and then miraculously find its way to my home again for the rest of the day. Fortunately I do get through on 10210 and the operators keep blaming my equipment or openserve lines for their lack of service. If you go the openserve route to check the line and there is nothing wrong with it, you will pay R1,000 for the inquiry ! Seriously?! I'm the client! How am I suppose to know what is wrong and take the risk?! I came to the conclusion that there is nothing wrong with either my equipment or the line. It is Telkom *****ing my uncapped data and defaulting on their contract. They have no problem billing me for a service I do not receive !! We the clients need to form a pressure group and report them to the Consumer Council. That will be the next step. Either that or they need to drop their billing account. When my contract is done, I'm done with Telkom !