telkom default

I settled my account with Telkom. I phone them asking to remove a default under my name , they promised to do so in 5 working days (this was in august) but until this day the default still appears and this has stalled me from getting a bond. their credit management team is very negligent and ***********, to top it all you cannot even phone them. you have to deal with clueless call centre agents everyday who have no idea what you are talking about.