Telkom deducts debit order *******ly and for no re

telkom has taken funds from my account. refuse to contact me and refuse to confirm refund. i cancelled a lte router as it stopped working. i took an adsl line instead. cancellation fee waived/reversed as late i.e. service/product didn't work. now a year later they remove funds and say its for cancellation. this is Th*ft<br> all telkom says is we are looking into this. which they are not as its been 3 months!!!!!