Telkom Deducted from My Business Account for a Line I Never Requested// Refund Still Denied

I am extremely disappointed with @TelkomZA’s handling of my case. In September 2022, I requested the transfer of my business landline from my previous office in Pretoria CBD to my new location. Instead of transferring my existing line, the Telkom agent opened a new line in my name without my consent.

Telkom then debit-ordered my business account monthly for this unauthorized line from 2022 until I discovered the issue in August 2025. When I reported it, I was told the case was resolved, and that I would receive a call within 72 hours to confirm my banking details for a refund.

That call never came. When I followed up a week later, I was informed that my refund request was rejected because it was supposedly “not Telkom’s fault” that I didn’t notice the deductions sooner. This explanation is unacceptable and *********. Telkom has already confirmed that the unauthorized line has been closed, yet they continue to withhold my refund. I consider this unjust enrichment and poor customer service.