Telkom declined my application without reason

Last week I app**** for an LTE 100gig contract from Telkom. Whilst on the phone I eas advised that my application was approved and arrangements was made for my 1st debit order to go off as well as delivery of the modem.<br> <br> Today I called Telkom (holding on for 30 mins) to find out why they have not debited my account yet.<br> <br> I have been informed that my application has been declined but they could not give me any reasons.<br> <br> I just paid R80 to have myy credit rating checked on Trans-Union and it said I have an exceptional credit record.<br> <br> I want to know why my application has been declined and why no one had the courtesy to call me back.