TELKOM DECIDED TO HAND OVER MY PHONE TO A STRANGER AND I WANT BACK MY PHONE

Good day

I trust all is well on your side.

I strongly believe that you will help urgently because I can not wait any longer now I have been patience long enough all I need is to get my phone back or my money back.

On the 14 Nov 2021 I went to one of your shops (Maponya Mall ) to buy a cell phone with cash that's how I get my phone if need one, I don't have a contract phone I have never had one and this time I just decided to buy at Telkom just to experience your network how it works and how it can benefits me not at MTN or Vodacom as I always do I betrayed them now I regrets big time, ok I bought it and I was happy when I leave everything was working fine it was in a good looking condition but I only used it once on that night because on the following morning when I check , it was off I even thought may be the battery is flat.

I then put it on a charger while preparing for work hoping it will come up unfortunately it did not ohh well I left it at home. I did not have time to take it to back to the shop cause I work very very far apart from Maponya Mall by the time I arrive the store is already closed so I decided to go on Sunday the 21 Nov 2021 cause I don't work on that day and as I was returning back I was hoping to come back with another phone since I was told that I can bring it back to get another 1 within 7days the consultant did not tell me that we start counting from the day of the purchase and to my understanding a consultant must explain to me in details all the terms and conditions to make sure that I fully understand not asking me to sign sign sign just for the sake of finalizing the sale.

I left it since she said she will take it to repairs she requested for my cell phone number I told her that I don't have one not even an alternative number because I stay alone at my house ,just tell me when can I come to check my phone, she said within 21 days I can come.

On the 29 Dec 2021 I decided to come to the shop to check my phone since I recently decided to travel with my ID and proof of payment knowing that I will soon get a half day at work then I will go. When I get there I was assisted by Penny to check if it's received because she was saying all Dec phone they all collected, I was so amazed cause mine was submitted in November and I did not collect it hence I personally came, she checked again and came back with that ref she requested from me but unfortunately I thought that letter was inside my bag the day I got ****** on the 11/12 November only to realize that I destroyed it at my house as I was doing my domestic and I thought it won't be a big deal because I still have my receipt with me as a proof of payment .Penny told me that it was received but I must bring along affidavit on the day of collection.

It came to my surprise when I get a call from her telling me that it was collected by Luyanda. I don't even know that person, I did not send anyone on my behalf and i did not know that a 3rd party can be assisted without the presence of a customer, I'm so shocked ,angry and frustrated at the time asking myself how can they allow a stranger to ***** from their customers just like that.

Then she told me that it is possible only if that 3rd party is having my Id both IDs must be collected on the day of the collection and I still have my Id with me all the time if that is the issue how did your consultant release my cell phone without having my ID they said it's possible only if they have that letter with my signature and on that day at your shop I signed more than one document the last one I did not sign it I left with it not signed I know very well cause I was about to sign then the consultant said ay you don't have to sign it because that one it's yours so I did not but at the shop the one that I left was signed and I signed a lot on the 21 Nov 2021.

I still need to know since they said both IDs must be there on the day of collection but now how did they release my phone without my Identity book, any one between me and the staff knew that my phone is there for collection.

Yesterday i left your shop very very late hoping to get assisted with my phone or my refund but they all failed to help me this is really frustrating me I had to get a lending for that phone I really regret coming at your shop I should have went back again to MTN trying new things can be a disadvantage now I know.

I really need urgent assistance if I can get my phone back that is all I need then investigation can be done after because they decided to give a stranger my phone, I trusted this cell phone provider as I was hoping for the best .

I am even thinking of opening a theft case against Telkom because they gave it to a stranger. I will be providing a case number as soon as I went to Saps. I believe that you will look into the matter and assist me with empathy .

Regards Miss Mvuyana ***