telkom decided not to replace ****** cables, clients left in the dark!

For many years have a Telkom line with ADSL. The cables got ****** in the area and i report a fault on 13 March and 19 March. after being without service for more than 6 weeks i decided to follow up today just to be told that the case has been closed and that the service will not be longer available to me due to cables not being replaced in this area. it is a suburb in Krugersdorp where there also is no fibre service. it means no lines and therefor no telephones or internet from Telkom. Is this the public service rendered and done without any communication but being billed every month?