Telkom decades of poor service

Been trying to cancell my land line for 3 months. Did you know you cannot cancell your line at a Telkom branch? Shocking I know. Telkom has closed my request to cancell my line saying that mweb needs to release the line number. I go to mweb and they confirmed they have released it and have given me the ref number ********** 60A. I go back to Telkom and give them the ref number and guess what? Yup. Build again this month. How can a company close your "case number" as resolved when it is not resolved.

Your case no ********** 8 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries.

I can't wait to no longer be apart of telkom with decades of poor service. I'm not driving up and down any more. I'm not phoning and phoning any more. Ive jumped through all the hoops and hurdles to get this line cancelled. I am now gatvol.