Telkom debt orders

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If I could give this company a 0 rating I would.

Since March 2024 I've been trying to change my debit order date with Telkom, from the 25th of every month to the last day of every month. I was initially informed that the debit order date can not be changed for the same month but instead only for the following month, April 2024.

End of March comes along and as expected they attempt a debt but of course no funds are available and i get charged a missed debit fee of just over R200, which at this point I'm kind of ok with.

April 25th, again I receive a notification via sms for a missed payment, don't forget the missed debt payment notification.

May 25th, again missed payment + fee for missed debt.

Today 26 June again a missed payment and again informed of a missed payment penalty fee???

While every month I'm calling to resolve the issue. I spoke to a lady today, 26th June 2024, LIZAH MKUTA the same lady whom I spoke to on the 11th May 2024 (she even confirmed the dates). This lady confirms that she changed the debit order date on the 11th May 2024, stating that she informed me that the changed date will only be effective in June. Today she tells me about pro-rata amount that ill be paying this month. A double debt that will be going off next month (July 2024) and once again a missed debit amount of just over R200!!!

Telkom please tell me why are you trying to ROB me!!!