Telkom debits my bank account zero product delivery

I would like to report that i am waiting for my LTE R99/5 gig product for more than a month now. initially i was told by a telkom sales consultant a week, then 2 weeks...a month later i still await my package from telkom. Calling the call centre 10213 is like visiting a government department. You wait for a minimum of 20 minutes before getting transferred like many people where you have to explain your query to everyone you speak to. i have used the chat feature as well but i am never called as promised by the guys at telkom chat (regarding non-delivery of my product purchased). My bank account has been debited during the first week once i spoke to the telesales department at telkom. When i spoke to a call centre agent a week back i was told that my delivery has no delivery address (which i gave during the initial call by the telkom sales dept). i was then given a 031... number which seems to be useless as it doesnt dial through. A reference number was also given. Will i ever receive the product i paid for? Please could someone from telkom contact me with news of delivering my LTE PACKAGE.