Telkom debits my bank account without permission

Telkom (Telephone account) debited my bank account from March 2015 to May 2015 without my permission. In April 2015 I could only reverse April and May deductions but R1422.30 could not be reversed. After I reported the matter at Blueroute mall branch they learnt that it was ***** and they promised to resolve it and pay my money back within a week.<br> <br> Telkom asked me to email an Affidavit, proof of residence and ID copy, which i did. On 17 June, this was their reply:<br> <br> Lerato Mohale (LB) Jun 17<br> To <br> [Email Removed]<br> CC <br> [Email Removed]<br> Good day , <br> We acknowledge your dispute. Please note that your dispute is receiving the necessary attention.<br> Kind regards<br> Lerato Beatrice Mohale Telephone: 012 ***<br> ***** Analyst: ***** Centre Fax number: ***266 TELKOM<br> Credit Management Email: [Email Removed] <br> <br> Since then i have not recieved feedback. My further emails were not rep**** to. Their telephone line does not work.<br> <br> When I went to their Blueroute mall branch (Feathercom retail partners) I was abused and called a customer without a right. Security was called in to remove me.