Telkom debits my account long after i requested it to be cancelled

I took a contract out with Telkom I cancelled it. Every month they still deduct money from me.

When I took the contract out I received two sim cards with the phone and the one sim card was in use all along I cancelled it 3 months ago and up until now Telkom is deducting money from me I called several times no luck on why I am I still being debited until this morning I received an email with the a statement and I called customer care immediately I spoke to a lady and I was told that the second sim card is active on the system and I am debIted for that.

To my understanding I no longer use that sim card it's close to 4 years so I can't seem to understand why am I debited for a number that's no longer in use. i need my funds to be reversed urgently as i no longer wish to deal with Telkom.

Kayleen Lewis

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