Telkom Debits Account for Over a Year After Contract

I had a mobile router with Telkom. After the 2 year contract was over they continued to debit me for over an entire year without giving me any data. I tried to contact them numerous times but could not get any one to assist me. I eventually got contact on the their chat link and was told that I will not be refunded for the years deduction but they will cancel the contract with immediate effect so no more debits are taken from my bank. That was in January 2020. At the end of March 2020 I was deducted again but this time they deducted an additional R202.00 because they could not deduct me in January. I called them and they said unfortunately they still needed to debit me in January and that extra R202 is howmuch is added when a debit order is unsuccessful. When I asked them for proof that I will no longer be debited they said they would email me something in writing and I am still waiting for that email.

Please be aware that even in a time like this under great strain from a global virus affecting us all... this is what TELKOM is doing to people. Where is the humanity or just good business practices?

Please do not take out contracts with TELKOM. I know of many bad experiences with them and they do not care for their customers. You will be making the worst decision of your life when you are on the phone with them begging them not to take money from you. Money that you do not even have.