dB
daniel B

1 reviews | Active since Mar 2015

06 Jun 2018, 08:41

Telkom Debits

I used to have two Telkom accounts, one for my cell phone contract (which is still active) and one for landline + internet. In February I was relocating and I cancelled my landline + internet, but still to this day I am being debited +- R600 each month. I have called and gone into the Telkom store countless occasions, but it doesn't seem like anyone knows what is going on. I have sent documents and bank statements showing these amounts, but still I was debited yesterday. To me, without any reason from the Telkom side for the debits, I feel like you guys are *****ing the money I work so hard for. This negatively impacts me as I have to keep reversing the debit order which I must then pay charges on and it tarnishes my credit score. Its pathetic that such a large company can do this to people, I am very unimpressed and if this matter continues I will have to take legal action.

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Replies (1)
Telkom
Telkom's reply16 Jun 2018, 17:40
Official

HI danieltank

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

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Regards
Keagan
Telkom Social Media Team

Best regards,