1 reviews | Active since Feb 2017
Telkom Debits!!!
<p>This is the most horrible service ever received; being billed for a service i never subscribed to. All Call Agents are ***** confirming the issue has been resolved whereas it has not, i have plenty of smses and Twitter direct messages as proof of how long i have been trying to get this issue resolved.</p>
HI spiecho
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI spiecho
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Siphiwe ,
please be advised that the charges and penalty fees have been waived(Removed) on the account.
you can use this case number:***4 for any follow up, query has been resolved.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Siphiwe ,
please be advised that the charges and penalty fees have been waived(Removed) on the account.
you can use this case number:***4 for any follow up, query has been resolved.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Last week i spoke to Philani Ndlovu who gave me the case number ********** 7 who stated that my account will be credited for all deductions and costs incurred and today i spoke to Devonique who also assured me that they have escalated the matter. I am still getting reference numbers about the case being open and yet to be resolved.
Can you tell me how do i clear my name with telkom once and for all as the escalation process is non exsistant where even a Branch Manager can tell me they cannot assist me.
Last week i spoke to Philani Ndlovu who gave me the case number ********** 7 who stated that my account will be credited for all deductions and costs incurred and today i spoke to Devonique who also assured me that they have escalated the matter. I am still getting reference numbers about the case being open and yet to be resolved.
Can you tell me how do i clear my name with telkom once and for all as the escalation process is non exsistant where even a Branch Manager can tell me they cannot assist me.