Telkom Debiting wrong account - after new banking details have been updated

Item: Telkom
Rating: 1
Author: Martin S

Hello All, At the end of September i phoned Telkom's number 081 180 and asked to change my banking details on their side; They told me that the old bank account will be debited because the Debit order was already sent to the bank. I made a manual payment to Telkom:

At the end of October Telkom debited the wrong account again after i have asked them if the banking details was updated: Who is going to cover the banking costs of the debit order that was returned? Telkom want to double debit my FNB account now at the end of November because they messed up - when i wanted to cancel the debit order at Telkom the agent said i am not allowed to and then hung up the Phone.

Kind regards Martin

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Martin S's updateReviewer Update

20 Nov 2017, 12:07

Hello Tsebo Thanks for the feedback. My line have now been suspended because telkom debited the wrong account. On thursday Telkom debited my account for R1500 as well - that i didnt authorised, what is the reason for the R1500 debit??? I have reve****d this transaction, now Telkom is going to send me an invoice for November for a line thats not active and data thats not being used? I am still awaiting feedback on the call recordings of when i requested Telkom to change my banling details - still nothing. Telkom is very easy to debit a account but they cant admit that someobe messed up???

Martin S's update20 Nov 2017, 12:07

Reviewer Update