Telkom debiting my bank account for a phone I do not have

On 14 June my husband purchased a cellphone contract/ upgrade at Telkom Tygervalley, lower level. We were assisted by an assistant manager. However while they busy with his upgrade I browse around, this assistant manager ask if I also want to purchase, I say no, my phone is still good. I don't need a phone as I dont want to spend extra money. He says mam you get a free watch with the phone, I said no I'm good. He then says mam IL give you a free flask as well. I'm like no it's fine...my husband then says he will pay for the phone...he then offers to also take away the R100 fee....I ask jokingly what else is there you want to gift me.....we laughed I still said no I dont want it. My husband then says take it only because this sales person is so persistent. I took the phone. After doing reviews of the phone mostly bad reviews I take the phone back the Monday 16 June, within 24 hours. From the 16 June 2025 till today I have not had this phone but I'm being debited 2 months in a row for a phone I don't have.

Telkom have not once updated me as if they had canceled it or anything in that regard. They are awol. But yet they taking my money. TELKOM I WANT MY MONEY BACK AND DONT CREDIT MY ACCOUNT. SORT OUT THIS BEFORE END OF SEPTEMBER 2025. I ASKED TO SPEAK TO A REGIONAL THEY JUST IGNORE MY REQUEST