Telkom debiting my account twice.

On the 27/07/20 i chatted to Zukiswa (a agent via there website) and indicated to her that the amount of R605.40 was debited twice on my account (incorrect) she indicated that it the amounts does not reflect on there side because the account is with the collections department.

I sent an email again on the 29/07/20 i sent Telkom an email but have not received any help whatsoever.I have been on the phone (081180) for the last 15 minutes trying to get a hold of an agent but to no avail .I received an email now stating my bill is R705.40 for August 2020 but they deducted my account twice on the 25/07/20 .They should just have billed me R605.40 for July 2020 .So my amount due for August 2020 should have been R100 . The account is still suspended and these people are not helping me at all.

There service is putrid. I will be cancelling my contract with them.