Telkom debiting my account even though they cannot provide services anymore

I have relocated on the 24/01/2020 and Telkom were supposed to have had my line up and running on the 01/02/2020, however with going back and fourth with Telkom over the duration of 3 weeks i have finally been told on the 21/02/2020 that telkom could not provide me with service because there is no copper in the area. To be honest i was quiet relieved because this gave me an opportunity to move to another service and internet provider and i have never experienced so much of joy dealing with my new service provider (Airband connect) because dealing with Telkom over the past few years has been a living nightmare for me. Anyway back to my issue with telkom, i had been debited R11.25 for February even though i had no service but i didn't contest because with Telkom i didn't feel that getting into heated arguments with the *********** consultants would be worth R11.25. I called Telkom on the 25/02/2020 and asked a consultant named Lubabalo that if i cancel would i be paying a cancellation fee because the terms of me cancelling my contract is because Telkom cannot provide me with any alternate (There is no Fibre in the area and LTE towers were full) and his reply was that he would leave a note saying that i will not be charged cancellation fees because of the situation REF number ***A. I have now called to query my invoice for debit date 31/03/2020 of amount of R554.00 so i had called in and spoke to (a consultant) Nontsikelelo Menze who then made me hold on and claims that the invoice was for a credit of R399.44 and so i asked her to email me the invoice which she did and it shows that it is not a credit and i will be debited ( new amount of) R339.44. I am very upset because why must i pay for service telkom cant provide. I had then spoken to a team leader Moses who also told me that there is nothing he can do and i quote "the truth is that i will be debited and he nor i can do anything about that"......... Some service hey? It is 20 days before my debit date cant anybody at Telkom do anything in that 20 days? Just another reason Telkom are useless they cannot provide services or take a month to inform you that they cannot move your line or offer you any other alternate service but ever willing to take your money from you.

Please anybody who is with Telkom, just a bit of advice from experience, there are much better ISP out there who do not give you a hassle that Telkom does.