Telkom debiting my account after Cancelletion case is closed on their system

I waited in a line which extended out of their door to cancel my contract 3 months ago and was told I would be debited in October and no longer in November.

I have been debited in November and in December. This amounts to theft, our agreement is no longer but you feel that you can take my money from me. I am a programmer, if your system makes these mistakes it is broken. More likely it is programmed to ************ly make Telkom a bit more money while the guy with about R1500 to his name must run around trying to protect his account from Telkom.

I went in to the mall (unpleasant enough) and into Telkom again today to cancel my contract for a second time. I refused to stand in line and was told there is nobody available who was not busy with a customer, despite there being people in the backroom, when knocking on the door I was threatened that mall security would come and escort me out.

So let's get this straight, you take money from me (by accident? Hahahah), then you refuse to provide immediate assistance and threaten me for knocking (politely I may add) on your office door. When I stand there long enough somebody who was busy with a customer gives me two options to stand at the back of the line or get removed by security... I asked if I can't cancel my contract 100m from this shop in the other Telkom shop which is never as busy... turns out I don't have to wait in line AGAIN as I can go there..

Service is almost immediate at the next place because there are exactly two other clients there (why don't they send other people who were irritated by the line there?)...

Turns out the contact is canceled and the "case" is closed on Telkom systems... except, money is still being taken from my account... I am assured it will be canceled (again?) soon and funds returned to my account (cheers for the loan my friends)... nothing more to do... really...

I asked for a complaint to be logged on the system, great, I got another case number from a "DO NOT REPLY" address at Telkom...

For any Telkom representative reading this, Do_Not_Reply (hahahahaha) - Find it and fix it.