SS
Shiv S

1 reviews | Active since Nov 2015

17 Feb 2016, 08:49

Telkom debiting me twice in less than a month

I have had much trouble with telkom in the past, especially when it comes to my billing. For as long as i can remember Telkom has debited my account at the end of every month, ( until that one time when they didn't debit me for 2 months and gave me a major bill on the 3rd month ) so as I've been billed around the 30th every month such as last month i am suddenly debited on the 15 of this month ,so in less than a months time i was billed twice. Telkom say that my debit order was set to the 15th, I highly doubt that, who in their right mind would set it to the 15th, who has money at that time. Now that telkom has billed me i have no money to pay for things like petrol to get to work since the money i had aside was for this. Telkom say they cannot do a reversal on the payment now leaving me broke and unsure of how to get through the rest of the month. On the upside they tell me that i don't have to pay for next month, great news that is since i wont have a job since i can't get to work.<br> <br> Thanks telkom

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Replies (1)
Telkom
Telkom's reply17 Feb 2016, 09:02
Official
Hello AxLShiv,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM175505

Regards
Luleka
Telkom Social Media Team