Telkom debiting me for services not rendered

I app**** for a Telkom uncapped product, when applying for this product I asked the sales representative if I could migrate my current product to the uncapped product to which they rep**** YES. After the account was approved I was informed they COULD NOT migrate my current account to the uncapped product. And now (in Dec) they have charged me R1,625.53 cancellation fee and a month earlier they charged me R109.25. <br> <br> Earlier in Oct when I contacted the Tselane (who is in their Sales team) about this she assured me my account was cancelled and these amounts would not be debited. I opened a case into this with a Silindile Masengeni at call centre on 2 Novemebr she did not bother getting the details of the case correctly, Telkom did not give me feedback in 72 hours as they initially promised - its been a whole month still no feedback.