TELKOM DEBITED MY ACCOUNT BUT STILL SAYS I OWE THEM – NO ONE CAN EXPLAIN WHY!

TELKOM DEBITED MY ACCOUNT BUT STILL SAYS I OWE THEM – NO ONE CAN EXPLAIN WHY!

I am extremely frustrated with Telkom’s service.

On 20 March 2026, Telkom debited R2,059.23 from my account, yet I continue receiving SMS messages saying my account is overdue and must be paid urgently.

When I called Telkom, they said their attorneys debited my account. When I called the attorneys, they said they DID NOT debit anything. So who took my money?

To make matters worse:

I followed Telkom’s advice and ended up paying a R202.07 rejection fee I made a payment arrangement, but they still debited the full amount unexpectedly A Telkom agent told me to “ignore the messages” even though they threaten my credit record

This is unacceptable.

Telkom must: ✔ Explain who debited my account ✔ Correct my account immediately ✔ Reverse unfair charges ✔ Confirm my credit record is not affected

I have all proof and will escalate this matter further.

#Telkom #PoorService #BillingDispute #SouthAfrica