Telkom debit *******!!!

Received quite a horrible ordeal with telkom as I was incorrectly debited, called in and spoke to a consultant by the name of Lethabo who tried to assist only to find that she herself could not understand the billing system. She then placed me on hold for 1h15minutes for her supervisor to come handle the call BUT, she again had to come back and tell me that her supervisor - Sibongile Malinga - was attending another query and would get back to me before close of business after being kept on hold for such a long period of time... DID SHE EVEN?! It's been 4 hours already.