Telkom Debit Reversals

Tekom call centre are the worsed after 20 minutes after phoning 2 times finally getting through to an consultant, My debit order was reversed due to banking errors i explained to the consultant that im going to make the payment immediately but still telkom wanted to charge me a penalty fee, haven't u guys heard of a Gracing period to still make payments or to Activate Trackers in they're debit orders very unsatisfied.