Telkom Debit orders have not stopped

In November last year, we relocated to a new house hold down the road, I went into the closest telkom branch which was situated at Fourways crossing. I spoke to the person at the order desk explaining I was relocating and needed the line to be changed, according to the person at the order desk everything had been changed to the new address and i was told it would take 7 to 21 working days for the technical team to come out.

3 weeks later with no communication I end up going through to the same branch to see how the progress was going. At this point I find myself dealing with another order desk person who tells me that my line has been cancelled ?!?. Anyway I ask why this has happened, after waiting an hour they come back with the reply that there is no fiber point at my new residence (which was incorrect as there was an installed point in the kitchen). I then accept the fact that the previous order desk person took it upon themselves to cancel my line and by this not being under my instruction i should not be liable for the cancellation fee.

I had another company install my fiber line in December due to your staff incompetence. The problem is that to date you guys are still debiting my account for your services that were cancelled by yourself's. Please explain how this works?

I am now paying you guys for a non existent ADSL line, you guys have debited me for the past few months and I need this to stop as well as get re-reimbursed for those debits.