TELKOM DEBIT ORDER STUPIDITY

I ordered a second router with telkom since my wife and I would be working from home so we would need the extra data. The consultant I spoke to assured me that the debit order for the contract would be same day as my first router. The debit order for the new router didnt go off until 2 months after it arrived. The payment for the second router is now in arrears. Now telkom has suspended my account and both routers are now not providing data. THIS IS NOT MT FAULT TELKOM. Your pathetic consultant should have made sure that she did her job properly and made sure the debit order come off at the right time. Fix your god damn service and call me so that you can fix the mess you made or I am cancelling my contracts and going elsewhere.