Telkom debit order ****

My bank account has been debited by Telkom, on the 31st of December 2018 they debited around R12 100. All other debit orders that came adter this telkom debit order bounced, now I have to pay the charges. We reversed that amount but last week again they debited R5000. That amount was reversed again. Today I receive an sms saying they will debit and I should make sure that I have enough funds in my account. I spike to Telkom about this early this week and they gave me a case number and asked me to send documents, yet this debit thing is still goimg on.

According to them I have two accounts opened on the 8th and 9th of November 2018, I asked for the branch where this was opened they said it was done telephonically. When I ask for recording they say I will need a "sapinna" from court to get the recordings. Like hell.

I dont know who opened the account using my details but Telkom is also not doing their job. I want these accounts to be cancelled.