Telkom Debit Order *****

Since 1 June 2018, Telkom has been debiting large amounts of money off my bank account despite me not setting up any new debit order with Telkom. The following amounts have been debited off my bank account on the dates listed below, by Telkom, despite not opening any account with them or setting up a debit order:

Date: 1 June 2018 • Amount: R2500 • Reference: Telkom Telk ********** 75g180525 Date: 27TH June 2018 • Amount R2000 • Reference: TELKOM TELK ********** 75Z180625 Date: 29th June 2018 • Amount: R5088.44 • Reference: TELKOM TELK ********** 75Y180628 Date: 20 July 2018 • Amount: R2500 • Reference: TELKOM TELK ********** 75S180720

Note that I have reversed all the above debit orders via FNB (my bank) as this is ***** related and not related to any account that I, myself, have opened with Telkom. Note that I have never received any invoices or statements from Telkom related to the above mentioned debit orders nor have I received any form of correspondence from Telkom other than them debiting the above amounts off my account without my permission.

I currently have no debit orders setup with Telkom. I reported this to you, via telephone, last Friday and was asked to send a police Affidavit along with a copy of my ID to ********** which I did but am still awaiting for a response.

Kindly note that I did previously have an 8ta account debit order setup with Telkom Mobile for two internet simcards, but I cancelled both of these accounts in October 2018. I have proof of the cancellation, which I also emailed to ********** No debit orders came off after the cancellation. Furthermore, all the amounts and account references listed above differ, so it is clearly ***** and not related to my cancelled 8ta account.

When I phoned on Friday the lady on the phone said someone had opened an account with my details however, I do not understand why the account references and amounts keep changing if this is linked to one ********** account?? It appears to me as if someone has access to continuously change the account references making me presume that the ***** is taking place within Telkom itself. Please can you send me more information with regards to when the debit order was setup, what it was for and how the debit order was verified without me knowing? I am extremely concerned that someone has enough of my information to setup a debit order without me filling in any paperwork or anyone verifying my identification / proof of residence and request that Telkom carry out an investigation to determine how this is happening and put in appropriate measures to prevent this from happening again.

I am very concerned that I won’t have enough funds in my account when I have to pay my tax at the end of August because reversals take 48 hours and SARS will impose a 10% penalty for late payment. Furthermore, this is affecting my credit rating in a very negative way, which is completely unfair as this is not my fault and unfortunately out of my control.

I hereby request Telkom investigate the matter and stop any debit orders setup using my account, as this is ****************.

Please also indicate how long it will take to investigate and close this matter as it is causing me much anxiety.

Thanks in advance, Robyn ********** 488