Telkom debit order fiasco.

In my ignorance, I paid my Telkom bill early via EFT as I needed to ensure my services stayed on while out of the country. I paid on 26th, services were cut on the 29th. I checked and my account showed 0.00, so Yelkom did receive the payment. On the 1st, telkom deducted the payment from my account. Since then i have received the run around with either people assisting but not opening casss or cases just not being attended to. All my debit orders were returned, i paid penalties and surely now will have issues on my credit record. I had to borrow money to buy food and petrol so far. All Telkom tells me is that I should not pay my account early if it is less than 10 days before my debit date. No where is this ever advertised or advised. I need this rectified ASAP.