Telkom debit order

Below is telkom's response after several times of requesting Telkom should deduct the amount specified on the the invoice,they always debit my account with less amount,not the amount specified on my invoice.This has resulted to my account to be disrupted because they say I owe them.I have furnished them with my bank statement to show that there was enough funds for the debit order. Telkom says someone changed my limit at their offices,should that be my problem?why should I be running up and down for Telecom services?

Good day Mawande,

Thank you for your email and I hope this mail finds you well.

Please do accept my sincere apologies for the delayed email response.

This email is with reference to Account number: ***

Kindly be advised that the reason why Telkom didn?t debit R1,070.45 is because your direct debit limit was R650.00. Please note that I checked direct Limit was removed however will be effective December.

Please make manual payment of R420.45 in order for your account to be up to date then December we will debit full amount, use below to make manual payment.

ABSA BANK ACCOUNT NUMBER:*** BRANCH CODE:632005 REFERENCE NUMBER:***

I sincerely apologize for the inconvenience caused.

If there is anything else you require assistance with, please do not hesitate to contact the Telkom customer care on 081 180 or 180. Alternatively forward a email to ***.

Thank you for choosing Telkom Mobile.