Telkom debit order

Telkom is disturbingly poor with customer service. They debited my account in the wrong date after almost having a contract with them for a year. And now both my contracts are suspended because of nonpayment. I made payment on the 30th of April and they have been unable to locate the payment, even after giving them proof of payment. I'm told they see the payment but it is unallocated. I was told it would take 48 hours. Today is the 4th of May. I called in the morning and the agent could not explain the delay, then she opted to tell me that it would be resolved and open within 5 hours. It's 8 hours later.

Telkom, you are pathethic. As much as you have great products, your customer service is horrible to say the least. Hence you are going to lose one more customer. Now I wait and lose business in the meantime because of glitches no fault of mine.