telkom Debit order

*** *** Telkom debit order To whom it may concern.I send you this email because telkom send me an sms with your details. I want to inform you as to why telkom send you this .Telkom did not submit their debit order for deduction twice and they claim that it is my and the bank fault whereas on my bank statements there is clearly no transaction for telkom on the dates they mentioned. On the 31st of October 2024 there was no deduction from telkom and then they claim that the debit order was rejected on the 12th of November 2024 whereas no transaction from telkom on my account between the 9th to the 13th of November 2024.Then suddenly end of November 2024 the debit order got deducted again. December 2024 no telkom deduction again and still they keep on blaming myself and the bank to be at fault. Telkoms billing department must go and educate themselves on how their own system works as well as a banking system because they clearly do not understand any of the systems. I myself went to the bank and ghot educated on how the system and a debit order works. Telkoms billing department do not want to take responsibility for their fault and want to blame someone else for their fault.I got the proof that they did not do their work .I got five case no And all with the same answer. Imust liase with my bank because they claim it was my and the banks fault. I send email to this person Simangele Hashuls and i forwarded all the emails to their ceo Mr. Serame Taukobong but nothing happend and no answers from anyone. Seems to me they are all scared of the people working in their billing department to do any thing to them because they must save the sinking ship.I also send a communication to their cmo Miss gugu Mthembu with no reaction at all.I hope you can see my frustration and as you can see in the heading i am sending this to hellopeter as well.I never had such a problem before so why would i go and do something to disadvantage myself.This is clearly a irrisponsible action af telkom and that is why so many of there customers want to leave them.Thank you