Telkom Debit for service not installed/used

I app**** for a Telkom LTE data package over the Telkom website in January. I was later called by an agent to confirm details and was told my devices would be delivered and my antenna would be installed. I also enquired about my current Telkom ADSL line and was told that I need to contact Telkom separately to cancel as it was another division. A week later, I received an SMS from Telkom stating that my application had been approved. About a week or two after that I received my modem and antenna as well as sim. Then nothing until the end of March when I received a debit for R890 and an invoice for another R599. The equipment is still in the box and my current Telkom ADSL line is still active, I was waiting for a confirmation before cancelling my current service. I called Telkom today and was told that the sim is active and could've been used without the antenna, information I could've used before hand. I have not received so much as a reference number before the debit came off. <br> This is not the way Telkom should be doing business, I would appreciate the proper notifications so that I can plan accordingly. I would also appreciate the chance to use a service before paying for it.