Telkom deals are cheap for a reason

<p>I have recently come to the realisation that when a customer selects Telkom Mobile as a service provider, the customer is NOT getting a good deal, but rather, is choosing to give up decent service for a few rands in the pocket. Not worth the stress.</p> <p> </p> <p>I went into Telkom Mobile Canal Walk to get an additional phone contract, a process that should take 'a few minutes' according to the agent. Two weeks later, I am still waiting for the phone. In the interim, I have had to deal with the following.</p> <p>1. An agent forgetting to complete the form properly.</p> <p>2. 3 visits to the store, after receiving an sms that phone is ready only to realise that it is not.</p> <p>3. An unbothered agent who says, he will call when he gets a chance. </p> <p>4. A system/technical fault that means no progress can be made for a few days.</p> <p>5. Agents who promise to call back in a few minutes, only to sound surprised when I call them back the next day.</p> <p>6. Wasted time spent waiting for customer care agent to pick up.</p> <p> </p> <p>My conclusion, the 'FreeMe' deal saving of a few rands not worth the effort. I shudder to think how bad service will be once I am locked into a contract!!</p>