Telkom Deactivated My SIM Without Sending a Single Bill — Now I’m Losing Business!

I have been a Telkom Mobile customer for months and have never received a single bill or invoice, despite emailing and going to their Bloemfontein Waterfront store multiple times. The only time I ever find out about my account is when Telkom adds late payment penalties—yet I never received any statement, despite asking repeatedly.

After I paid the first penalty out of good faith, I continued to ask for my billing to be fixed. Nothing happened. Recently, I checked the Telkom WhatsApp self-service and saw my account jump from R0 to over R3,300 in “late fees”—again, no bills, no invoices, no communication.

After sending multiple emails (with proof attached) and still getting NO RESPONSE, Telkom suddenly deactivated my SIM card without warning. I can’t make or receive calls, which is destroying my ability to run my business and costing me money every day.

This is not just bad service, it is absolutely unacceptable and in violation of consumer rights. I have lodged complaints with ICASA and the Ombud, and will pursue legal action if my account is not restored immediately, all penalties removed, and my business losses compensated.

Telkom—sort this out, restore my SIM, and start treating your customers with respect!