Telkom deactivated my email for no reason and I lost all my emails

A couple of weeks ago, Telkom deactivated my email address for no reason.

I have since (after about two hours of explaining) been reactivated - but ALL MY EMAILS AND CONTACTS ARE GONE

Telkom tells me that when an account is deactivated, everything is deleted and THEY CANNOT RECOVER THEM

How is it that Telkom can firstly, deactivate my account for no reason (I am still trying to find out why) and, secondly, then have no way of retrieving my data? In addition, I am told that the only way I can find out (possibly) is to call 10210 or 10213. Well, I have already spent more than R50 in airtime holding on to speak to someone.

I want my emails, inbox folders, and contacts restored. I have important emails that I have now not received, plus I need the correspondence history for many ongoing issues.

Why is it that I must now spend my time and money to try and figure this out. I want someone from Telkom to contact me - they created this mess!!