Telkom - **************** at its best

<p>Almost a year ago I posted a complaint regarding Telkom - In short I was sold a 4MB uncapped ADSL line in April 2013 when the total infrastructure to my town only accommodated for 10MB -split between a number of households it would be no surpize that I was never, not even once able to get 4MB. With luck and complaint and other users being throtled I had to be satisfied with 1MB at most. In December 2015 after numerous complaints I resorted to HelloPeter. I was contacted by a Telkom representative that 1) Acknowleged their shortcoming and offered to downscale my monthly instalment to that of a 2MB line with having the benifit of the 4MB line. Needless to say I never saw the promised reduction in monthly instalment neither did I see / experience an increased line speed. In August this year after yet again numerous complaints requests ect I decided to move to Snowball and cancell my Telkom facility. They insisted on a month's notice( *** afer *****ing my money for 30 months you still expect me to pay you one cent). I tried to phone to cancell the service but was advised that I needed to contact/email their service cancellation department which I duly did. I received a response email with some document I needed to complete and a notification that I wuld be contacted after 21 days after which Telkom would decide the road ahead (GFY) After 30 days and no one contacting me I received a phone call from their debt collection department saying I owe them money to which I rep**** that I have placed a stop on any/all deductions from Telkom and advised that I have cancelled my service more than a month ago. The lady asked me to escalate the matter as she was not able to assist me which I duly did. I escalated the matter 3 times without responce after which some Nathan Boesak emailed me and asked me to forward him all the documentation ect again which I again did. I have had to email email him again and again without response. In the meanwhile I received another threatening call from the collections department threatening me with my outstanding "debt". Let us get this straight guys, you owe me money, money for 30 months of undelivered service. I want my service cancelled I am NOT paying you an additional cent and I want your confirmation of this in writing</p>