Telkom: ****************, Appalling Company

I'm sending this complaint as I have logged a cancellation online on my landline 3 months ago and it is still not cancelled and Telkom is still charging me for that line.

Initially you said that you can't cancel it because I had an outstanding payment and so I paid it and you still did not cancel. I tried logging another cancellation online but it won't allow me to because I've already logged one for that same number. I tried emailing the form the the cancellation mailbox and it bounces back because it says your mailbox is full. I called the call centre and they said they can't do anything about it. You have now charged me for the 3 months since I cancelled plus you will keep charging me because there is no way I can cancel this service. When I called the call centre your own employee called it day light ******* and I completely agree. Your customer service is completely disgusting, you abuse the rights of customers by not allowing them to leave your network. You will probably now say I need to pay the 3 months before the next cancellation but it next you won't cancel and then I'll have to pay for the next 3 months.

I expect a response to this as well as resolution as I refuse to be taken advantage of by your company.