Telkom **************** and incompetence

I hope this space will be enough for the review I am about to write. I have been a telkom customer for over 20 years. Last year I called 10210( I think that is the number ) from my landline to cancel the ADSL that I had and only wanted to keep my landline with free landline to landline calls after 7 and on weekends. I did this in AUGUST 2018 because I was going overseas. They did not cancel it and the only way I could communicate with telkom because I was out of the country was via facebook messenger. Several persons responded and gave me reference number after reference number indicating that they will escalate the problem to the IT Dept or Billing Dept to solve my problem. I practically communicated with them monthly everytime I saw on my telkom Bill that I was still being charged for services I was not using. I have now returned to South Africa almost a year later and have finally decided to CANCEL MY ENTIRE TELKOM LINE >>>>They all of a sudden have no reference of me communicating with them for the past year. I am a pensioner and to me this was **************** since I was paying for a service I had cancel and because of telkom incompetence.....I was not using. When I now cancelled my telkom line they have the audacity to try and convine me to keep my telkom line. EISH Telkom you suck .....and you do not even deserve one star