Telkom ****************!!!

I have submitted a cancellation request on 11-09-2019, the sim was cancelled on 07-10-2019, on the 31-10-2019 i get debited R223.86 (for what???) so i have instructed my bank to reverse the payment. contact Telkom, here the response i got: Hi Divesh, sorry for the delay, the request for cancellation was submitted on the 11/09, the line was cancelled on the 07/10 (one month notice), the debit order for the 31/10 was rejected. The bill prints on the 1st of every month, the October bill printed after the contract was cancelled, the debit order was rejected on the 02/11. The final account which printed on the 01/11 does not show the payment rejection. Another account will print on the 01/12 which will reflect the rejected amount and you will be billed rejection fees. The account at present has a balance owing of R57.78. ^Maggie

This is ****************!

Why should i pay for services i have not utilized, i am sure telkom can see that on their system?

i expect this to be sorted out with a matter or urgency!

if that's the case i will never utilize a telkom service again!