Telkom ****************

So I bought data from Telekom on the Mo Nice package in May. The data was worth R169 and it was deducted from my airtime balance. The data, however was never loaded onto the Sim. I called the customer services and was told thyy could tell the money went through but no data loaded. I was informed that an email had been sent to one or other department and the matter would be resolved within 5 working days. I called within those 5 days. We are almost in Oct and not as much as an sms from Telkom. I've accepted that my R169 is gone. Considering my options. Want to jump ship from the network.